General Information

The website (the “Site”) is operated by GEMS Botanical Beauty, a florist based on Waiheke

This Privacy Policy explains how Gems Botanical Beauty (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. 

Collecting Personal Information

When you visit our Site, we collect information about your device, your interactions with the Site, and details needed to process your purchases. We may also gather additional information if you contact us for customer support. Any information that can uniquely identify you (including the details below) is referred to as “Personal Information” in this policy.

Below is more information on what Personal Information we collect and why:

Device Information - Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and interactions with the Site. – Purpose of collection: To load the Site properly for you and perform analytics to optimize its performance. – Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels. –Disclosure for a business purpose: Shared with our service provider, STRIPE.

Order Information - Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. - Purpose of collection: To provide products or services to you, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for fraud, and (in line with your preferences) send marketing or promotional information. - Source of collection: Collected directly from you. - Disclosure for a business purpose: Shared with STRIPE.

Customer Support Information - Purpose of collection: To provide customer service and support. - Source of collection: Collected from you directly.

Sharing Personal Information We share your Personal Information with service providers to help us deliver our services and fulfill contracts with you. For example: - STRIPE: We use STRIPE to power our online store. You can read more about how STRIPE uses your Personal Information here: (STRIPE PRIVACY POLICY)  https://stripe.com/nz/privacy  - We may also share your Personal Information to comply with applicable laws and regulations, respond to legal requests (such as subpoenas or search warrants), or protect our rights.

Behavioural Advertising We use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you. For example:

Google Analytics: We use Google Analytics to help us understand how customers interact with our Site.
Learn more about how Google uses your information here:
[Google Privacy Policy](https://policies.google.com/privacy?hl=en <https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpolicies.google.com%2Fprivacy%3Fhl%3Den&data=05%7C02%7Cgregy%40stormwater360.co.nz%7C6663303db71b4cd5f4d008dcd5478061%7C126c9467701f495985ec397072df8eee%7C0%7C0%7C638619750500982732%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C%7C%7C&sdata=6R7mjnUBgkzX2jM%2ByelOGz3SPyDgr9H0zl11hksBI8w%3D&reserved=0> ).

You can opt out of Google Analytics here: [Google Analytics Opt-out](https://tools.google.com/dlpage/gaoptout <https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftools.google.com%2Fdlpage%2Fgaoptout&data=05%7C02%7Cgregy%40stormwater360.co.nz%7C6663303db71b4cd5f4d008dcd5478061%7C126c9467701f495985ec397072df8eee%7C0%7C0%7C638619750500987676%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C%7C%7C&sdata=JULvwDeNcn3PjR4J2riR2LFuIF85pouhBaLx%2FdEoI48%3D&reserved=0> ).

For more information on how targeted advertising works, visit the [Network Advertising Initiative’s educational page](http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.networkadvertising.org%2Funderstanding-online-advertising%2Fhow-does-it-work&data=05%7C02%7Cgregy%40stormwater360.co.nz%7C6663303db71b4cd5f4d008dcd5478061%7C126c9467701f495985ec397072df8eee%7C0%7C0%7C638619750500992377%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C%7C%7C&sdata=6oQC1tNWtL1OM%2B2bUhRXQFC%2BsR3nfA2%2BC35K5O%2FwMsA%3D&reserved=0> ).

To opt out of targeted advertising:
**Facebook**: [Facebook Ad Settings](https://www.facebook.com/settings/?tab=ads <https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsettings%2F%3Ftab%3Dads&data=05%7C02%7Cgregy%40stormwater360.co.nz%7C6663303db71b4cd5f4d008dcd5478061%7C126c9467701f495985ec397072df8eee%7C0%7C0%7C638619750500997171%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C%7C%7C&sdata=S3acIwrkgtW7bdTUxteGSgICSVERBZ%2BU4GJEWgpNFxY%3D&reserved=0> ) -
**Google**: [Google Ad Settings](https://www.google.com/settings/ads/anonymous <https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.com%2Fsettings%2Fads%2Fanonymous&data=05%7C02%7Cgregy%40stormwater360.co.nz%7C6663303db71b4cd5f4d008dcd5478061%7C126c9467701f495985ec397072df8eee%7C0%7C0%7C638619750501001921%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C%7C%7C&sdata=LQQVv630iPsELqvd%2BtSQrHHtC%2BXv63HiCZ7wYnb0Lm8%3D&reserved=0> ) -
**Bing**: [Bing Ad Settings](https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads <https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fadvertise.bingads.microsoft.com%2Fen-us%2Fresources%2Fpolicies%2Fpersonalized-ads&data=05%7C02%7Cgregy%40stormwater360.co.nz%7C6663303db71b4cd5f4d008dcd5478061%7C126c9467701f495985ec397072df8eee%7C0%7C0%7C638619750501006536%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C%7C%7C&sdata=zijOoAcJQc55U7gmsWwv2P0MzGkZrECTuWRkoFrPNMQ%3D&reserved=0> )

You can also opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal
(http://optout.aboutads.info/ <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Foptout.aboutads.info%2F&data=05%7C02%7Cgregy%40stormwater360.co.nz%7C6663303db71b4cd5f4d008dcd5478061%7C126c9467701f495985ec397072df8eee%7C0%7C0%7C638619750501011248%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C%7C%7C&sdata=axju%2Biq43RmNhUMCowLnYclJl9UW6ePrB9i%2B9ai2cRU%3D&reserved=0> ).

Using Personal Information We use your Personal Information to offer our services to you, including selling products, processing payments, shipping your order, and updating you on new products, services, and offers.

Retention When you place an order through the Site, we retain your Personal Information unless you request its deletion. For more details on your right to request erasure, see the “Your Rights” section below.

Automatic Decision-Making If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) that has a legal or significant effect on you. We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor, Shopify, employs limited automated decision-making for fraud prevention, which does not have a significant effect on you. Services that include automated decision-making: - Temporary denylist of IP addresses associated with repeated failed transactions (this denylist lasts a few hours). - Temporary denylist of credit cards associated with denylisted IP addresses (this denylist lasts a few days).

Cookies Cookies are small data files downloaded to your computer or device when you visit our Site. We use a variety of cookies, including those for site functionality, performance, advertising, and social media. Cookies enhance your browsing experience by remembering your preferences (like login or region settings), so you don’t have to re-enter this information on each visit. We use the following cookies to improve your experience on the Site: - Necessary cookies: To enable site functionality (e.g., login, checkout). - Analytics and reporting cookies: To track and analyse how visitors use our Site. You can manage or block cookies through your browser settings. Blocking cookies may negatively impact your experience on the Site, and certain features may no longer be accessible. To learn more about cookies and how to manage them, visit [All About Cookies](http://www.allaboutcookies.org <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.allaboutcookies.org%2F&data=05%7C02%7Cgregy%40stormwater360.co.nz%7C6663303db71b4cd5f4d008dcd5478061%7C126c9467701f495985ec397072df8eee%7C0%7C0%7C638619750501015734%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C%7C%7C&sdata=kIa%2FWF3KTzl9%2Bwk7%2BLRzqm4pSy3WVffx6xo60LWhCG0%3D&reserved=0> ).

Do Not Track Please note that we do not alter our data collection and usage practices when we detect a "Do Not Track" signal from your browser, as there is no consistent industry understanding of how to respond to such signals.

Changes We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact For more information about our privacy practices, questions, or complaints, please contact us via email at [email address] or by mail at: Gems Botanical Beauty, Waiheke Island, Auckland 1081, New Zealand 

Last updated: 15 September 2024

If you are unsatisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local authority or the New Zealand Privacy Commissioner here: [New Zealand Privacy Commissioner](https://privacy.org.nz/responsibilities/privacy-resources-for-agencies/gdpr-resources/ <https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprivacy.org.nz%2Fresponsibilities%2Fprivacy-resources-for-agencies%2Fgdpr-resources%2F&data=05%7C02%7Cgregy%40stormwater360.co.nz%7C6663303db71b4cd5f4d008dcd5478061%7C126c9467701f495985ec397072df8eee%7C0%7C0%7C638619750501020246%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C40000%7C%7C%7C&sdata=Aie4tbO4uhS6ASbQDCEZzOMzzMZBAJaweIX2hW4AbH4%3D&reserved=0> ).