Refund Policy for GEMS Botanical Beauty, Waiheke Island,  New Zealand

General Information

The website (the “Site”) is operated by GEMS Botanical Beauty, a florist based on Waiheke

At GEMS Botanical Beauty, we are committed to delivering the highest quality bouquets and providing excellent customer service. If for any reason you are not satisfied with your order, we are here to help. Please review our refund policy below:

1. Eligibility for Refunds
- Damaged or Incorrect Orders: If your bouquet arrives damaged or does not match your order, please contact us within 24 hours of delivery with a description and photo of the issue. We will arrange for a replacement or offer a refund.
- Late Deliveries: If your order is not delivered within the agreed time frame, and this was due to an error on our part, you may request a refund or redelivery.

2. Non-Refundable Situations
- Change of Mind: Due to the perishable nature of flowers, we do not offer refunds for change of mind after an order has been prepared or delivered.
- Incorrect Delivery Information**: Refunds are not available if the delivery fails due to incorrect or incomplete delivery information provided by the customer.

3. Refund Process
- Requesting a Refund: To request a refund, please email us at [insert email] within 24 hours of delivery, including your order number, details of the issue, and any supporting photos.
- Refund Method: If approved, refunds will be processed within 5-7 business days via the original payment method.

4. Cancellations
- Same-Day Orders: Cancellations of same-day orders are not eligible for refunds once the bouquet has been dispatched.
- Pre-Scheduled Orders: Cancellations of pre-scheduled orders must be made at least 24 hours before the delivery date to qualify for a refund.

If you have any questions regarding our refund policy, please don’t hesitate to contact us. We value your trust in GEMS Botanical Beauty and are dedicated to making sure you have a positive experience with our service.

This policy is subject to change at the discretion of GEMS Botanical Beauty.