Terms and Conditions for GEMS Botanical Beauty
Welcome to GEMS Botanical Beauty. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing and purchasing from our site, you agree to these terms in full. Please read them carefully before using our services.
1.0 General Information
1.1 The website (the “Site”) is operated by GEMS Botanical Beauty, a florist based on Waiheke Island, Auckland, New Zealand.
1.2 These terms govern the use of the Site, including any purchases made on the platform.
2.0 Ordering and Purchasing
2.1 By placing an order on the Site, you agree to provide accurate and complete information for all orders. You are responsible for ensuring the details of your order are correct before submission.
2.2 All orders are subject to availability. We reserve the right to limit the quantity of any items or services, refuse or cancel any order, and discontinue any product without prior notice.
2.3 Prices for our products are subject to change without notice. While we aim to display accurate product information, any typographical errors or inaccuracies regarding pricing, product descriptions, or availability can be corrected at any time without prior notice.
3.0 Payment
3.1 We accept payment via the methods displayed on the Site, including credit cards and other available payment platforms.
3.2 All prices are listed in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) where applicable.
3.3 By providing your payment information, you authorize us to charge your payment method for the total amount of your order, including shipping costs.
3.4 If payment is not authorized or is declined, we will not process your order. We reserve the righto cancel orders if we suspect fraud or unauthorized transactions.
4.0 **Shipping and Delivery
4.1 We ship to locations within Waiheke Island. Delivery fees will be calculated based on the destination.
4.2 While we aim to deliver within specified timeframes, we cannot guarantee delivery times due to unforeseen circumstances such as weather, traffic, or courier delays. We are not liable for any delays in delivery.
4.3 Risk of loss or damage to products passes to you upon delivery. You must inspect your delivery and notify us of any issues within 24 hours.
5.0 Cancellations and Refunds
5.1 Orders may be cancelled by contacting us within one hour of placing the order. Cancellations after this timeframe may not be accepted if the order has already been processed.
5.2 Due to the perishable nature of flowers and plants, refunds or exchanges are only available if your product is damaged, defective, or significantly different from what was advertised. You must notify us of any such issues within 24 hours of delivery.
5.3 Refunds, where applicable, will be processed within 7-10 business days to the original payment method.
6.0 Product Information and Availability
6.1 Our products are made from natural materials, and variations in size, colour, and appearance may occur. The images on the Site are indicative and for illustrative purposes only.
6.2 We make every effort to ensure that our products are available for purchase; however, certain flowers or plants may not be in season or available. In such cases, we may substitute similar products of equal value.
7.0 Intellectual Property
7.1 All content on the Site, including but not limited to text, images, logos, graphics, and design, is owned by or licensed to GEMS Botanical Beauty and is protected by intellectual property laws.
7.2 You may not copy, reproduce, distribute, or use any content from the Site without our express written permission.
8.0 Limitation of Liability
8.1 GEMS Botanical Beauty will not be held liable for any indirect, incidental, or consequential damages arising from your use of the Site, the products, or services purchased.
8.2 In no event will our total liability exceed the amount paid for the product or service that gave rise to the claim.
9.0 Governing Law
9.1 These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand.
9.2 Any disputes relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of New Zealand.
10.0 Privacy
10.1 Your submission of personal information through the Site is governed by our Privacy Policy. By using the Site, you consent to the collection, use, and disclosure of your information in accordance with the Privacy Policy.
11.0 Changes to Terms and Conditions
11.1 We reserve the right to modify these Terms and Conditions at any time without notice. Any changes will take effect upon posting to the Site. It is your responsibility to review these Terms and Conditions regularly to stay informed of updates.
12.0 Contact Information
If you have any questions about these Terms and Conditions or your use of the Site, please contact us at: GEMS Botanical Beauty, Waiheke Island, Auckland 1081, New Zealand gemma@gemsbotanicalbeauty.com Last updated: 15 September 2024. By using the Site and placing orders, you agree to be bound by these Terms and Conditions.